Markov chain models of a telephone call center with call blending
نویسندگان
چکیده
GERAD and Département d’Informatique et de Recherche Opérationnelle Université de Montréal, C.P. 6128, Succ. Centre-Ville Montréal, H3C 3J7, CANADA *Department of Industrial Engineering, Faculty of Engineering Kasetsart University, Bangkok, THAILAND †School of Business, University of Alberta, Edmonton, Alberta, T6G 2R6, CANADA [email protected] • [email protected] • [email protected] • [email protected] • [email protected]
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ورودعنوان ژورنال:
- Computers & OR
دوره 34 شماره
صفحات -
تاریخ انتشار 2007